Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to common questions about orders, shipping, payments, and more. For any additional support, please feel free to contact us.

📦 Orders and Shipping

1. How do I track my order?
After placing your order, you’ll promptly receive a tracking link via email. Additionally, you can log into your account, navigate to “Order History,” and easily find the latest updates on your shipment.

2. What are your shipping options and costs?
We offer flexible shipping options for Pakistan.

  • Standard Shipping (Within Pakistan)
  • Delivery Time: 3-6 business days
  • Cost: PKR 200 Punjab PKR 250 Other Provinces

3. Can I change my delivery address after placing an order?
Yes, if your order hasn’t shipped yet. In that case, please contact us immediately at support@balnuts.com with your order number and the updated address.

🔄 Returns and Refunds

1. What is your return policy?
We accept returns within 15 days of delivery for most items. However, to qualify, items must be unused and in their original packaging. For more details, read our full Return Policy.

2. How do I start a return?
To initiate a return, simply contact our support team at support@balnuts.com with your order details, and we’ll promptly guide you through the process.

3. When will I receive my refund?
Refunds are typically processed within 5-7 business days after receiving the returned item. Furthermore, refunds are issued to your original payment method, and you’ll receive a confirmation once the process is complete.

💳 Payment Methods and Billing

1. What payment options do you accept?
We offer a variety of payment methods for your convenience:

  • Cash on Delivery (COD)

2. Can I pay using JazzCash or Easypaisa?
Yes, we accept payments through both JazzCash and Easypaisa for a secure and convenient experience. Additionally, you can contact us on WhatsApp at 03299647643 for payment details and receive a 150 PKR discount on advance payments.

3. How do I use a discount or promo code?
At checkout, simply enter your code in the “Promo Code” or “Coupon Code” field and click “Apply.” As a result, the discount will be reflected in your order total.

👚 Product Information

1. How do I find the right weight?
Our product pages include a weight guide to help you easily find the best option you need.

2. What materials are used in your products?
Each product page includes detailed information on materials and care instructions. Furthermore, we ensure that all materials are ethically sourced and meet quality standards.

👤 Account and Technical Support

1. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, then enter your registered email address. Afterward, follow the instructions to reset your password.

2. How do I update my personal information?
Log into your account, then navigate to “Account Settings,” and make the necessary updates to your profile.

3. I’m experiencing issues with the website. What should I do?
Try clearing your browser cache or switching to a different browser. If the issue persists, however, please reach out to our support team at support@balnuts.com.

🌐 Still Have Questions?

If you couldn’t find the answer you were looking for, don’t worry—our support team is here to help!
📧 Email us at support@balnuts.com
📞 Call us at +92-329-9647643 (Mon-Sun, 9am – 8pm)
Or visit our Contact Us page for more options.

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